Refund Policy
How cancellations and refunds work for OneHarness subscriptions.
1. Try it first
OneHarness has a free plan so you can test it on your own harnesses before paying. We encourage you to try the free plan, or book a demo, before you subscribe.
2. Payments are processed by Paddle
Our order process is handled by Paddle.com, our online reseller and Merchant of Record. Refunds are issued by Paddle and follow Paddle's Refund Policy together with this page.
3. Subscriptions
Subscription payments are non-refundable, except where the law requires otherwise or as described below. You can cancel at any time: cancellation stops future charges, and you keep access until the end of the monthly or annual period you already paid for.
4. When we refund
- Billing mistakes: duplicate charges or charges after a confirmed cancellation are refunded in full.
- Legal rights: customers in some countries, including the EU, UK and Canada, have a legal right to cancel within a set period after purchase. Paddle handles these requests as its policy describes.
- Serious problems: if OneHarness has a defect that stops it working as described and we cannot fix it, contact us and we will work with Paddle on a fair outcome.
A refunded subscription ends your access to paid features.
5. How to cancel or request a refund
To cancel, use the subscription management link in your Paddle receipt email, or contact us. To request a refund, email support@getoneharness.com with your order number, or contact Paddle through paddle.net.